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Support

We’re here when you need us.

PracticeStudio support is staffed by the same team that builds the software. Three ways to reach us — choose whatever works best for your situation.

Support Hours: Monday – Friday, 8:00 AM to 5:00 PM CST
Requests submitted outside business hours will be addressed first thing the next business day.

Submit a Ticket from PracticeStudio

The fastest way to get help while you’re working in the software.

  1. Click the headset icon in the top right corner of PracticeStudio
  2. Enter a subject, description, and your best contact number
  3. Click Submit
  4. A technician will contact you as soon as possible
This method automatically includes your system information, which helps technicians resolve issues faster. Available to every PracticeStudio user.

Email Support

Ideal when you want to attach screenshots, error messages, or detailed documentation.

Send your question to support@micro4.com with a clear subject line and a description of the issue. Your email automatically creates a support ticket and a technician will respond via email or phone.

For account or billing questions, email billing@micro4.com

Any staff member can email support — no login or special access required.

Call Support Directly

Speak with a technician immediately during business hours.

Call 1-800-874-5983 and select the option for your need:

  1. Option 2 — Technical support
  2. Option 1 — Account & billing services
Have PracticeStudio open when you call so the technician can walk you through solutions in real time.

Not sure which method to use?

Situation Best Method
Need help right now during business hours Headset icon in PracticeStudio or call 1-800-874-5983
System error or crash Call 1-800-874-5983, option 2
Not urgent — want to attach screenshots Email support@micro4.com
After hours Email support@micro4.com — addressed next business day
Account or billing question Call option 1 or email billing@micro4.com